Stories of 100 Successful Clients Deeply Moved Me

Hello everyone. Today, I want to share some stories about our successful clients.

A few days ago, Owen, the general manager of our Shenzhen office, informed me that we had completed recording testimonial videos for 100 successful clients. A couple of years ago, I suggested to Owen that we should invite some of our successful clients to share their experiences and speak about the quality of Globe Visa's services on camera. I knew this would be quite challenging, as most clients prefer not to appear publicly, and we specifically hoped for real, on-screen interviews.

Honestly, I never expected that 100 clients would be willing to show their faces to endorse and vouch for Globe Visa. Some might argue that out of our 120,000 client groups, finding 100 shouldn't be difficult. However, I believe it is actually quite difficult because we deeply respect client privacy and understand their perspectives. When Owen told me yesterday that 100 clients had willingly agreed to participate and that the recordings were complete, I felt this milestone was truly worth sharing.

Part 1: Deeply Moved to Tears

From last night through today, I watched every single one of these client videos. The funny part is—I actually cried. I really cried watching them.

I am generally a tough person who rarely loses composure and maintains strong self-control. Yet, I am also the type of person who cries when reading a book or watching a movie. I don’t know if you’ve ever met someone like that, but that’s me: resilient and level-headed when handling major challenges, yet emotional when engaging with stories in books or films. So watching these videos left me with that familiar, bittersweet feeling.

The videos genuinely touched me because they transported me back to memories from many years ago.

For instance, one of our clients—a New Zealand investment immigration client whom I recall as part of our 74th case study—completed his New Zealand investment migration process 12 years ago, and 12 years later, successfully partnered with us again for the US EB-5 program. What is remarkable is that the exact same team served him across those 12 years. They shared so many fine details; in fact, before the client even shed a tear over his success, our young staff member started crying first. That moment pulled me right back into my own past experiences.

Part 2: A Client Whose Name Escapes Me

Because I entered the industry very early—back in 1999—I spent my first decade focusing directly on client services, accumulating many personal stories. Around 2009 to 2010, I gradually transitioned into full-time management roles, overseeing operations, compliance, project development, internal management, corporate culture, CRM, and international business development. I handled almost everything except direct client services.

Consequently, over the past 16 years, I have rarely consulted with clients directly. Occasionally, I might exchange a quick greeting, but I haven't engaged in serious business discussions with clients. Thus, over the past 16 years, I lost that hands-on client service experience. However, working on these recent video projects has been fascinating, and I’ve really enjoyed responding to comments. Watching those videos last night instantly brought back the feeling of my very first client consultations years ago. It inspired me to share a personal story of my own.

There is one client I would love to thank—someone who played a significant role in my early career, though ironically, I can no longer remember his name.

Around 2004 or 2005—about 21 or 22 years ago—I consulted with a client who was considering Canada's investment immigration program. At that time, Canada's program required meeting strict residency obligations (living in the country for a specific duration every few years to maintain status). Many people advised him that physical presence wasn't strictly necessary and that he could simply secure employment with a Canadian enterprise and be posted abroad. Having previously held Canadian status and experienced overseas postings myself, I knew how difficult that actually was. I shared my personal experience with him, explaining that while he might successfully obtain the visa, maintaining the status long-term would be nearly impossible. Furthermore, since he didn't have an immediate, urgent need for immigration as part of a long-term plan, this particular program wasn't the right fit.

He ultimately chose not to pursue the program. As he was leaving, he said something that stayed with me because of my youth at the time: "Xiao Fan, I truly appreciate your advice. You're young, unjaded by corporate cynicism, and still hold a genuine sense of integrity. You spoke honestly despite potential financial incentives. Thank you for giving me the right answer." He was genuinely happy to have met me that day.

Remarkably, over the next year or two, he referred two additional clients to me. When those clients came in for consultations, they mentioned they were referred by him, noting that his respect for my honesty in advising him not to immigrate made him trust me completely. Because I didn't dwell on it at the time, I never actively tracked down who he was.

Yet, that interaction helped me immensely. Early in my career, before experiencing the harsher realities of the corporate world, my naive and well-intentioned choice received positive reinforcement. That experience profoundly shaped how I operate today.

It reminds me that doing the right thing isn't always easy, and being a good person doesn't always guarantee immediate rewards. But I am deeply grateful to that client. Back then, walking away from a potential contract meant turning down immediate financial gain, especially when he trusted my expertise and was fully willing to sign. Many might have called me foolish. But if you choose integrity repeatedly, does it pay off? I am immensely grateful that he shared those words with me back then and even referred clients later on. Doing the right thing ultimately brought positive outcomes, making me a very fortunate person.

Part 3: Dumplings at Two in the Morning

I have countless stories from my decade in client service. Back then, I worked extremely hard—rarely leaving the office before 9:00 PM—and served numerous clients. When I was younger, I didn't fully realize how accomplished many of my clients were. Seeing some of them featured in prominent publications today, I often think back with amazement: why did such successful individuals choose to work with a young novice like me back then?

At the time, we primarily handled Canada's investment immigration program, which involved extraordinarily complex documentation and rigorous interview preparation across multiple rounds. We frequently worked until 2:00 or 3:00 AM. Many clients told me that, aside from their spouses, I was the person who knew their deepest secrets. Through those conversations, my clients taught me invaluable lessons.

One particular memory stands out. I was conducting a mock interview with a male client until 2:00 AM, and he had a flight to Hong Kong SAR at 5:00 AM for his official interview. Once we finished at 2:00 AM, he insisted on taking me to his home for a quick bowl of dumplings. I was puzzled as to why we were going out at that hour, but he explained that he was deeply grateful for the dedication and responsibility I had shown throughout the process, regardless of whether the interview succeeded or failed. We went to his home, shared a simple bowl of dumplings late at night, and he subsequently flew to Hong Kong and passed his interview successfully.

I remain deeply touched by gestures like that—even a slight expression of goodwill from a client during my service years leaves behind the most treasured memories.

Part 4: Discovering the Dedication of 800 Colleagues

From another perspective, I have often reflected on my shortcomings as a leader. Because our company has a high proportion of female colleagues, people have occasionally critiqued my management style as overly blunt or straightforward. I used to believe that tough management was helpful, so I often focused on shortcomings, constantly pointing out areas for improvement. Because of this direct, analytical, and serious leadership style in meetings, team members often felt nervous around me and rarely shared the day-to-day emotional touchpoints of their client interactions. Consequently, I was largely unaware of those moments.

However, watching the videos of these 100 successful clients revealed numerous service details that made me realize how truly exceptional our 800 colleagues at Globe Visa are. The level of care and execution in their service is extraordinary. Because my day-to-day focus has been on management, I rarely get to witness these frontline victories firsthand. Hearing clients recount these internal stories of dedication and care was heartwarming and brought back a flood of fond memories from my early years.

Part 5: Gratitude

Inspired by this experience, I want to take this opportunity to express my deepest gratitude to everyone.

First and foremost, thank you to the 120,000 clients who have chosen Globe Visa Group. I am especially grateful to the 100 clients who willingly stepped forward on camera to share their experiences and endorse us. Thank you sincerely.

I also want to thank my colleagues at Globe Visa. While I rarely express sentimental feelings—as people often view me as serious and demanding—watching those videos yesterday reminded me of the years we have spent fighting side-by-side. The dedication and care everyone puts into their service deeply move me.

Finally, I want to extend my heartfelt appreciation to every single client and every member of the Globe Visa team.